Refund Policy

1. Overview & who processes payments

All Oraq purchases are completed through Paddle.com, which acts as merchant of record for the sale. Paddle processes the payment, calculates and remits taxes where applicable, and executes approved refunds. This policy explains when refunds are available and how to request one; it forms part of our Terms of Service.

2. Free plan

The Explorer plan is free — there is nothing to purchase, nothing to cancel, and no refund ever needed.

3. 14-day satisfaction guarantee

If a paid pass (Single Pass or Season Pass) isn't right for you, we offer a full refund when all of the following are true:

• You request the refund within 14 days of the purchase date; and
• You have not yet used the pass's premium features (e.g., generated premium documents such as tailored SoPs, motivation letters, LOR templates, or financial need statements; or run additional match runs beyond your free allowance); and
• The request is not abusive (e.g., repeated buy-refund cycles).

For Season Passes where limited use has occurred, we may offer a fair partial refund at our discretion.

4. When a purchase doesn't work as promised

Refunds are always available — regardless of usage or elapsed time — if:

• A purchased feature fails to unlock or is technically broken and we cannot fix it within a reasonable time;
• You were charged twice for the same product;
• A charge was made without your authorization (subject to fraud verification by Paddle); or
• We discontinued a feature that was central to the product you bought before its access period ended (pro-rata in that case).

5. What is not refundable

• Requests made more than 14 days after purchase where the pass has been meaningfully used;
• Partial periods after voluntary non-renewal or early departure (Season Passes do not auto-renew, so this mainly applies to unused time you simply choose not to spend);
• Accounts terminated for breach of our Terms of Service (including pricing-region fraud or account sharing);
• Bank currency-conversion fees or your local bank's exchange-rate differences on otherwise valid charges.

6. EU / UK right of withdrawal

If you are a consumer in the European Union or United Kingdom, you have a statutory right to withdraw from a distance purchase within 14 days without giving a reason. Because digital content begins being provided immediately after purchase, at checkout you are asked to expressly consent to immediate performance and acknowledge that withdrawal rights are lost once performance begins (e.g., once you generate premium documents). If you have not begun using the paid features, the full 14-day withdrawal right remains intact — contact us and we will process it under this policy.

7. How to request a refund

1. Email support@oraqgpt.com (or use our contact form) with subject "Refund request".
2. Include the email address on your Oraq account and, ideally, your Paddle order ID from your receipt email.
3. Tell us briefly what went wrong — it genuinely helps us improve, though it is not required for guarantee-based refunds.

We review every request personally and respond within two business days.

8. Processing times & payment methods

Approved refunds are issued back to your original payment method via Paddle, typically appearing within 5–10 business days depending on your bank or card issuer. Refunds are issued in the currency you were charged in; Paddle will confirm the exact amount including applicable tax reversal.

9. Chargebacks

Please always contact us before filing a chargeback with your bank. Chargebacks filed without contacting us first, particularly on purchases covered by this policy, may result in suspension of the associated account until resolved. We support legitimate fraud claims fully through Paddle's dispute process.

10. Contact

• Email: support@oraqgpt.com
• Contact form: oraqgpt.com/contact.html

Related policies: Terms of Service · Privacy Policy · Pricing