Get in touch.
We read every message. Most replies land within two business days — refund requests usually faster.
Email us directly
The fastest route to a human:
Include your account email (and Paddle order ID for billing issues) so we can find you quickly.
Quick answers.
I want a refund
Read the Refund Policy, then email us with your Paddle order ID. Guarantee-based refunds are approved automatically if you're within 14 days and haven't used premium features.
Delete my account and data
Email support@oraqgpt.com from your account address with subject "Delete my account". We remove profile data, uploads, matches, and generated documents; see the Privacy Policy for retention details.
A deadline or match looks wrong
Tell us which university or scholarship and we'll re-check the source. Remember that every match carries its official source link — always verify there before paying fees.